Complaints Book

Complaints Book

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Complaints Book

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Claim Information

Type of record Claim (dissatisfaction with a product or service) Complaint (dissatisfaction with customer service)

Reason Select Trato profesional en la atención Tiempo de atención Calidad del producto o servicio Cobro indebido o error en el pago Falla o defecto del producto Procedimiento o proceso interno Infraestructura o condiciones del local Información inadecuada o engañosa Cumplimiento de garantía Disponibilidad del servicio o producto Confianza o seguridad del servicio Privacidad y manejo de datos personales Atención postventa o seguimiento Resultado o resolución insatisfactoria Otros

Claim classification Select Reservado Confidencial

Claim priority Select Puedo esperar Urgente Muy urgente

Date of incident

Time of incident

Describe your claim

Complainant Information

Identity document type Select Documento Nacional de Identidad Cédula de Extranjería Pasaporte No tiene

Document number

Full name

Nationality

Email address

Mobile number

Address

Affected Business or Company Information

Business document type

Business document number/code

Business name / denomination

Nationality

Digital File of the Claim

Upload file (PDF or image)

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I declare that I have read and accepted the Terms and Conditions and the Privacy Policy of the company. I authorize the processing of my personal data in accordance with the applicable U.S. data protection laws, including the Privacy Act and the California Consumer Privacy Act (CCPA). I also declare that the information provided is accurate and will be used solely for claim processing purposes.

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* The company reserves the right to take legal action in case of false or defamatory information.

In accordance with the U.S. Consumer Protection Act and the guidelines of the Federal Trade Commission (FTC), this company provides its users with this Online Complaint Form as a first instance to report and resolve any issues or disputes related to the products or services we offer.

In line with U.S. regulations on consumer rights and fair business practices, every customer has the right to receive a clear, fair, and timely response. The company is committed to reviewing and addressing your submission promptly and in good faith.

Definitions:
• Claim: A request or disagreement directly related to the quality, delivery, or performance of purchased products or services.
• Complaint: A concern not directly related to a product or service, but rather to customer service, billing, or administrative issues.

If you wish to file a claim or complaint, please complete the form available on this page. You will receive a confirmation copy and a reference number for follow-up.

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This form is designed in compliance with U.S. consumer protection standards and aims to provide an accessible way to resolve issues directly with the company.

The processing of your personal data is carried out in accordance with the U.S. Privacy Act and the California Consumer Privacy Act (CCPA).